Work at AlertDriving

AlertDriving not only builds driver safety solutions; we also build careers. Our entrepreneurial culture gives employees the support and encouragement they need to achieve long-term success. If you find a posted opportunity that fits you, please send your resume to: careers@alertdriving.com

Current Opportunities

What's the Opportunity?

Key Account Director
Status: Full Time

Who Are We Looking For?

The Key Account Director (KAD) is responsible for overall customer relationship management of each assigned account. The KAD role includes participating in AlertDriving’s team selling process to win new business; the main focus is on helping a portfolio of existing category-specific customers lower their collisions. This involves developing and executing strategic sales plans for each customer that ensures strong product usage and strong ROI performance, which ultimately results in client retention. This position reports to the Director of Customer Success.

AlertDriving is a sales-driven organization. A KAD needs to possess this same drive, work ethic, positive mental attitude and razor-sharp mindset. You must also be confident in your sales abilities and demonstrate your conviction for the world-class solutions you are supporting and selling. You must be aggressive and persistent in your pursuit of increasing customer value while simultaneously developing a ‘like and trust’ relationship with each client. You must have the ability and desire to preserve long lasting relationships with our clients while maintaining a professional demeanor at all times. And you must have a desire to continuously improve your knowledge as it relates to new sales trends, industry trends, efficient processes and best practices.

 

Key Duties of a Key Account Director

  • Collaborate with Direct Sales and internal AlertDriving team to win new business, using the Team Selling framework;
  • Develop and execute long-term, client-focused strategic plans;
  • Reach or exceed account revenue targets through continuously seeking cross-selling and upselling opportunities;
  • Work with clients and the internal AlertDriving team to ensure seamless implementation of the AlertDriving program, including launch planning, communication, and post-launch support;
  • Leverage AlertDriving’s industry expertise and resources to establish and maintain long-term relationships with senior client contacts (C-level, VP, and Director);
  • Work in conjunction with senior client contacts and the AlertDriving Analytics team to understand and/or establish critical program goals and key performance indicators;
  • Assist client in achieving these goals through data-driven program management, compliance and throughput management, and ongoing monitoring of goals/KPIs;
  • Work with Director of Customer Success, Director of Sales, and Analytics to develop and deliver client-specific reports and analyses including program performance, return on investment, and collision reduction results;
  • Leverage results to renew, extend, and expand customer relationships;
  • Conduct periodic business reviews with each client, in-person when warranted;
  • Develop and maintain industry-specific knowledge, based on vertical-specific client portfolio;
  • Identify referral opportunities and secure client testimonials; and
  • Utilize AlertDriving’s Decision Performance Management framework to make critical decisions quickly and effectively.

 

Education and Experience Requirements

  • A College or University education in business is an asset;
  • A proven track record of strong customer relationship and value building;
  • 3+ years experience in an account management role;
  • Experience working with C-level executives, VPs, and Directors;
  • Proven performance in a fast paced sales driven environment;
  • Advanced MS Office computer software skills;
  • Excellent knowledge of customer service principles and practices; and
  • A valid G Driver’s License and a clean driving record; a valid passport and no travel restrictions.

 

Knowledge and Skills Requirements

  • Basic project management skills is an asset;
  • Knowledge of occupational health and safety discipline is beneficial;
  • Effective verbal and written communication skills;
  • Strong analytical, technical and mathematical abilities;
  • Self-motivated, quick learner, organized, and detail-oriented;
  • Effective negotiation skills;
  • Ability to set clear prioritizes and meet deadlines for a wide variety of "deliverables";
  • Demonstrates initiative with a results oriented attitude, while exhibiting strong drive and leadership skills;
  • Ability to effectively communicate and relate to multiple levels within a client organization;
  • Plans and carries out responsibilities with minimal supervision and direction;
  • Consultative approach to problem-solving;
  • Outstanding people skills; and
  • A high level of personal integrity.

What's the Opportunity?

Director of Channel Partnerships
Status: Full Time

Who Are We Looking For?

AlertDriving is the global leader in providing cloud-based driver training solutions in over 120 languages. Our clients include many of the largest multinational firms in the world. We are looking for a results-oriented business leader that enjoys working in a challenging and dynamic environment. The mandate is to grow our existing global network of channel partners and strengthen their sales performance by implementing effective channel-specific sales strategy, enablement and support programs and processes that help partners provide AlertDriving solutions locally to their customers and prospects.

Historically, a channel partner is an organization within one the following categories:

  • Safety consulting;
  • The Insurance industry;
  • Risk management;
  • The GPS / Telematics hardware space;
  • Fleet Leasing / Accident Management;
  • Behind the wheel driver training firms; and
  • Larger corporate training firms.

The Director of Channel Partnerships must possess the following:

  • A minimum of 2 years of experience managing a high performing channel sales team and 10 or more years of total channel sales experience (preference will be given to candidates that have international channel sales experience);
  • The demonstrated ability to engage and influence C-level / senior executives;
  • Strong communication and specifically presentation skills is essential.
  • The ability to simplify and articulate complex concepts to a multi-functional audience is a plus;
  • Experience working within the safety or software industry is desirable, but not mandatory;
  • A university degree, preferably in business administration;
  • A valid ‘G’ driver’s license free of any serious driving violations (i.e. DUI or suspensions);
  • A valid passport with absolutely no travel restrictions; and
  • A criminal-free record;
  • Note: These last 3 points shall remain in force throughout the term of employment.

The Director of Channel Partnerships must also possess the following character traits:

  • Proven leadership ability;
  • Strong problem solving and decision making skills;
  • Solid business acumen and judgment;
  • Self-motivated and initiative-oriented;
  • Calm under pressure while performing such tasks as contract negotiations;
  • Trustworthy, respectful, diplomatic and professional;
  • Keen sense of urgency and desire to get things done;
  • A personal interest in career development and training within the workplace; and
  • Solid relationship building skills.

Your responsibilities include:

Primary responsibilities are aimed at growing revenue by encouraging each member of the channel sales team to expand their portfolio of performing partners. Specific duties include:

  • Establish annual sales performance targets for each channel salesperson;
  • Manage a multi-tiered, global partner program (i.e. pricing plan, co-operative marketing funds, deal registration and sales rep incentives);
  • Create sales forecasts based on prospect activity / success hitting specific milestones;
  • Face-to-face meetings with partners to build relationships and assist in the sales process.
  • Work with key partners to build annual business plans and conduct annual reviews;
  • Oversee and negotiate the execution of mutual NDAs and Reseller Agreements;
  • Help the channel salespeople develop enablement strategies for each channel partner;
  • Providing market intelligence and feedback to management;
  • Building trustworthy internal relationships;
  • Using SalesForce as a CRM tool; and
  • An emphasis on upgrading the channel sales team’s selling skills.

What's the Opportunity?

Client Services Specialist
Status: Full Time

Who Are We Looking For?

The Client Services Specialist position is primarily focused around client interaction and support from the pre-launch stage forward. This position also requires multi-level interdepartmental communication on a regular basis. This position reports directly to the Client Services Manager.

Your responsibilities include:

  • Primary client contact regarding client deliverables throughout the launch process;
  • First and second line client support;
  • Coordinate internal efforts to resolve third line client support issues / inquiries and communicate results with client;
  • Advanced knowledge of AlertDriving products and systems
  • Client facing project management – manage client issues, launches, pilots, etc. in a timely and professional manner, coordinate internal resources and manage client expectations;
  • Client account configuration and maintenance (including account set-up, assigning training, batch testing and MVR issues);
  • Build credible internal and external relationships through effective communication;
  • Maximize customer loyalty and retention;
  • Work closely with the Client Relations Manager (CRM) to manage accounts;
  • Create detailed and feasible timelines for client facing projects and coordinate projects accordingly (escalating when appropriate). In cases of larger, global clients, work with CRM to create timelines;
  • Understand Client needs and provide information, guidance & assistance;
  • Train administrators on how to use the AD program and provide detailed information to client;
  • Document client progress and update management as necessary;
  • Covering reception during lunch and when the Coordinator is absent and;
  • General administrative work as required.

The Client Services Specialist may be required to attend occasional calls outside of business hours, in order to accommodate international clients.

Education and Experience Requirements

  • A minimum of 2 years’ experience in a customer service related role;
  • Strong track record of effective customer relationships;
  • Excellent working knowledge of customer service principles and practices;
  • Project Management experience;
  • Advanced MS Office computer software skills;
  • Superior keyboard skills;
  • Intermediate Excel spreadsheet skills
  • Advanced working knowledge of administrative procedures; and
  • A College / University degree or a professional accreditation;

Knowledge and Skills Requirements

  • Superior organizational and time management skills;
  • Ability to effectively prioritize and manage numerous projects simultaneously;
  • Superior verbal and written communication skills, both internally and externally;
  • High level of accuracy and attention to detail;

GAE Role

The Global Account Executive (GAE) is responsible for overall customer relationship management of each assigned account. The GAE role includes participating in AlertDriving’s team selling process to win new business; the main focus is on helping a portfolio of existing category-specific customers lower their collisions. This involves developing and executing strategic sales plans for each customer that ensures strong product usage and strong ROI performance, which ultimately results in client retention. This position reports to the Director of Sales.

AlertDriving is a sales-driven organization. A GAE needs to possess this same drive, work ethic, positive mental attitude and razor-sharp mindset. You must also be confident in your sales abilities and demonstrate your conviction for the world-class solutions you are supporting and selling. You must be aggressive and persistent in your pursuit of increasing customer value while simultaneously developing a ‘like and trust’ relationship with each client.  You must have the ability and desire to preserve long lasting relationships with our clients while maintaining a professional demeanor at all times.  And you must have a desire to continuously improve your knowledge as it relates to new sales trends, industry trends, efficient processes and best practices.

 

Duties of a Global Account Executive

Tasks of a Global Account Executive revolve around managing an identified list or group of customers and prospects, include:

  • Managing a sales cycle from prospecting to contract signing;
  • Achieving Daily Activity Objective of calls and Demos that results in 3 demos a week:
  • Developing sales leads through a combination of warm and cold calls;
  • Contacting C-level, Senior Vice Presidents, executives, targeting four primary departments:
    • Operations
    • Safety
    • Risk
    • Fleet;
  • Tracking prospect activity through AlertDriving’s login tracker;
  • Performing demonstrations of AlertDriving’s platform, FleetDefenseSM, over the phone;
  • Traveling to prospect offices for business presentations;
  • Scheduling strategic calls to move accounts further along in the sales process;
  • Presenting ROI analysis developed by the Sales Analytics Team;
  • Managing pilot programs;
  • Developing and managing relationships with multiple contacts at each account;
  • Using SalesForce as a CRM tool;
  • Attending and demonstrating AlertDriving solutions at up to four Major Industry Tradeshows per year;
  • Reviewing Accounts on a monthly basis with the AlertDriving leadership team;
  • Presenting Forecasting Report on a monthly basis;
  • Working with channel partners to jointly prospect an account;
  • Maintaining a high level of industry knowledge and keeping abreast of industry trends;
  • Ongoing sales skill development; and
  • Providing management with market feedback.

 

Experience Requirements

A Global Account Executive must possess the following:

  • A senior sales background with at least 3 years experience;
  • A valid G Drivers License and a clean driving record;
  • A valid passport.

 

Knowledge and Skills Requirements

As a Global Account Executive you must have the ability to speak knowledgably with and sell to Senior Executives while managing a lengthy sales cycle (6 to 14 months). This requires superior written and communication skills. It also requires a high level of organization for you to be able to manage a large number of accounts at varying points in the sales cycle. You must be able to control prospects, balance multiple accounts, and align prospects business objectives. You must possess computer skills as well as database management skills, via a CRM, similar to SalesForce. A Global Account Executive must possess:

  • Excellent phone manners and the ability to control conversation;
  • Ability to navigate within an organization and reach top level executives;
  • Ability to think on your feet;
  • Self-motivation and the ability to work on own initiative;
  • The ability to work under pressure;
  • Diplomacy and negotiation skills;
  • The ability to work internally with personnel from all levels;
  • A positive attitude;
  • Good negotiation skills and persuasiveness;
  • Ability to apply a consultative approach to developing a Driver Risk Management program in collaboration with prospective clients;
  • Tact, and the ability to deal with difficult situations; and
  • An interest in career development and training within the workplace.