Accessibility for Ontarians with Disabilities Act (AODA) Customer Service Standards Policy

Accessibility for Ontarians with Disabilities Act (AODA) Customer Service Standards Policy

Accessibility for Ontarians with Disabilities Act (AODA) Customer Service Standards Policy

Sonic E-Learning Inc. is committed to providing excellent service to all clients, including persons with disabilities. Our goal is to identify, remove, and prevent barriers to accessibility. This policy complies with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA).

Definitions

“Disability” means:

a. Any degree of physical disability, infirmity, malformation, or disfigurement caused by bodily injury, birth defect, or illness, including (without limitation) diabetes mellitus, epilepsy, brain injury, paralysis, amputation, lack of physical coordination, blindness or visual impairment, deafness or hearing impairment, muteness or speech impairment, or reliance on a guide dog, other animal, wheelchair, or remedial appliance or device;

b. A condition of mental impairment or developmental disability, a learning disability, or a dysfunction in one or more of processes involved in understanding or using symbols or spoken language;

c. A mental disorder;

d. An injury or disability for which benefits were claimed or received under the insurance plan established under the Workplace Safety and Insurance Act, 1997.

Four Guiding Principles

Sonic E-Learning Inc. will strive to ensure that its policies, practices, and procedures are consistent with the following core principles as outlined in the AODA:

Dignity: Services are provided in a manner that respects the self-respect and dignity of persons with disabilities.

Independence: Persons with disabilities are supported to do things on their own and in their own way.

Integration: Persons with disabilities benefit from the same goods and services, in the same place and in the same or similar manner as others, with alternative formats or flexible approaches where needed.

Equal Opportunity: Persons with disabilities are given the same chances, options, benefits, and results as others.

Procedures and Responsibilities

Sonic E-Learning Inc. is committed to using reasonable efforts to provide goods and services to all customers, including persons with disabilities.

Communication

We are committed to ensuring that employees understand how to interact and communicate with persons with disabilities. Employees who communicate with customers, members, prospective members, partners, or external stakeholders will receive training on communicating effectively with individuals with various types of disabilities.

Assistive Devices

We are committed to serving persons with disabilities who use assistive devices. Employees will be familiarized with assistive devices commonly used to access our goods and services.

Service Animals and Support Persons

Persons with disabilities who are accompanied by a guide dog or service animal are welcome in areas of our premises that are open to the public. A guide dog is trained under the Blind Persons’ Rights Act. A service animal may be permitted where it is readily apparent that the animal is required due to a disability or where documentation from a regulated health professional is provided.

Employees will be trained on how to interact with customers accompanied by guide dogs or service animals.

Persons with disabilities who require a support person are permitted to have that support person accompany them in areas of the premises open to the public. At no time will access to a support person be restricted.

Sonic e‑Learning Inc. will not charge admission fees for support persons attending company‑sponsored events. This will be noted wherever admission fees are advertised.

Notice of Temporary Disruption

Sonic e‑Learning Inc. will provide notice of any planned or unexpected disruption to services or facilities commonly used by persons with disabilities. Notices will include the reason for the disruption, its expected duration, and available alternatives.

Notices will be posted in a visible location on company premises or communicated through other reasonable channels. In the event of an unexpected disruption, notice will be provided as soon as possible.

Training for Employees

Training will be provided to employees and others who interact with the public or participate in the development or approval of customer service policies. Training will include:

  • The purpose of the AODA and accessibility standards for customer service

  • How to interact and communicate with persons with various disabilities

  • How to interact with persons using assistive devices, service animals, or support persons

  • What to do if a person with a disability is experiencing difficulty accessing services

Training is provided during onboarding and whenever this policy is updated. Records of training will be maintained by management.

Feedback Process

Feedback regarding the delivery of services to persons with disabilities is welcome. Feedback may be submitted by email to support@alertdriving.com. Feedback will be reviewed promptly and addressed as appropriate.

Availability of AODA Policy

In accordance with the AODA, this policy is available to any person upon request.